All they keep telling me is that its someone elses fault and I will just have to wait. This was support to be fun vacation but it ended up We are so sorry to hear about your experience. Funjet Vacations pays commission about two weeks after the customer travels. Post-COVID, the appeal for river cruising is even greater. Return to top Updated: January 2023 We called to cancel and were told we had 2 years to travel. Apple Leisure Group Vacations (ALGV) has always provided resources to help travel advisors, and the company continues to do so during the coronavirus pandemic. Don't expect to become a millionaire by selling domestic tickets from JFK to LAX. You will receive the additional fee along with your commission check once travel commences. I will happily post this review on any site that allows me. Back in October, I contacted Apple Vacation via email regarding a Vacation that I preferred to book with an agent (not online). Review Updated Health & Safety Measures We have the information you need to plan a safe getaway to your favorite destination. 1/18/2023 The accommodations selected were for Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino for 3 Diamond Club Luxury Ocean View Rooms. Apple Vacations is paying 5% commission on all published air-inclusive packages, regardless of carrier, destination, class of service or travel dates. No matter how special you, you consortia or host agency are, you're not going to be able to negotiate a better commission. You earn commissions from your sales of hotels, resorts, cruises, travel insurance, and more. Please enter your phone number for verification. ; Industry-leading marketing tools and educational resources that will help grow your business. 1. A vendor may increase commission based on annual sales of an agency (or their host agency). . Held for over 2 hours and finally hung up. The choice is yours when you "go" with Travel Impressions, a multiple award-winning global tour operator servicing over 1,800 destinations worldwide and trusted by travel agents since 1974. I called Hawaiian Airlines and they told me that I had a credit of $187. This was not our Fault This was lack of help! To our travel agent partners, we are happy to provide you with the following visual resources and marketing materials for The Excellence Collection's hotel and resort properties in Cancun, the Riviera Maya, Punta Cana, and Montego Bay. For help with your current reservation, contact us Monday-Sunday from 9AM to 9PM EST. I paid $3100 for the trip, it included air fare to Honolulu hotel at Marriott Waikiki then island flight to Kona Fairmont hotel car rental and return flight to LAX. United Vacations Paid 6-13 business days after departure. Thank you! Apple Vacations now has all of that money and refuses to give it back and will not give me a timeline of when I will get it back. We where taking Frontier Airlines and at first in was Mechanical then it was weather but other flights were still going. With that in mind, coupled with all the things travel advisors already need to juggle, we have once again created a handy reference guide featuring the payment schedules of 20 tour operators who package independent tours or itineraries. Windstars 2023/24 Middle East program kicks off in November. . In order to qualify as an agent representing American in the 50 U.S, the travel agent must be approved first by ARC and then by American. The 6 AM flight had left. Our vacation was interrupted; and therefore, we request for recovery of damage. We booked in Feb of 2020. To use travel vouchers, call the American Airlines Vacations Travel Agent Support Center at 1-800-538-6228 (travel vouchers cannot be applied online). Therefore, we ask that Apple Vacation reimburse our paid expense for the trip. I would like a full refund on my package. I was told when I called to rebook that my credit had expired. Neither booking, nor a call, not even an email followed. They try to charge you more money and blame it on you when they book it for you. You must immediately notify your travel advisor to cancel or make changes to your vacation package. Hi Henok! Immediately after, I got an email confirming my email was. They couldn't get me on the flight I wanted. The only "theoretical" advantage to having an agent is if. I say follow your gut on that one. Due to having no Covid Results returned to us prior to boarding our Flight from ABE Airport Record Locator: LGBUWD, we were denied access to flying. IATA only agents located in the 50 U.S. cannot plate on American, and therefore, are not eligible for commission. I just found out and want to make sure you appreciate my new found knowledge by pointing it out.). Knowing that, dont be surprised if a consortium or host is tight-lipped when you ask for their commission guides. We do apologize for the inconvenience! When asked what their schedule is for paying travel agent commissions, this is what suppliers had to say: African Travel Paid one week after the clients departure. A real rip off Buy your ticket directly and book your own hotel. Some universities and colleges even offer bachelors and graduate degrees in travel and tourism, which may lead to advanced positions in the industry. . Welcome to Apple Vacations' Booking Engine: MyAppleOnline.com powered by VAX VacationAccess! A link has directed you to this review. Your host agency or consortium/franchise/co-op will most likely have private air contracts that allow for travel agent commissions on certain airlines. Enjoy exclusive vacation flights non-stop from more than 20 US cities, and scheduled airline service from departure cities coast to coast. Unsubscribe easily. This is like I booked airline tickets and hotel to Las Vegas with them and I ended up paying for the hotel twice. call me at [protected] so i can make a payment. Or did Rigel distract me so much with his cute business casual attire that I missed something or got it wrong? Please make sure this email is forwarded to the head of your organization. Due to your lack of hard skills, it can indeed be pretty difficult to find a job in a different field. Plus when I was paying for my carrying on bag on the airline, I noticed that the ticket was paid half the price and I paid to apple vacation. [protected] please call me. Using a host's accreditation is one of the major benefits of using a host agency . Exclusive Nonstop Vacation Flights Agent rewards. Consider joining a host agency, consortium, or franchise association. So even though you may have a commission split with your host agency, in the end, many agents stand to rake in more dough with a host because they are earning more commission. Nothing ever occurred. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It seems they didnt care about the safety of travelers during a pandemic and found a way to steal 1k of our money that we were trying to use. I booked 3 "Diamond Club Luxury Ocean View Room (advertised) but the booking confirmation displayed it as Luxury Room. Apple reps did not even offer any type of resolution. Not every domestic or international ticket is going to be commissionable, it depends on things like city pairs, class of service, the carrier, time of year, etc. Booked a trip on Apple's website. you have already received a refund from the airline but you never forward to me! We left stl on Dec 22 and was support to come home on dec 27. Regardless of the client departure date, Gogo will now pay commission on all trips paid in full by the 14th of the . We had to do everything ourselves. In August 2017, American Airlines announced they would pay travel agents a $2/segment for airline ticket commission which is the first time airlines have offered all agents commission on all air tickets since the 1990s. On 12/29 our Frontier flight was delayed (after our check-in and paid luggage), soon after cancelled 'due to the maintenance. Ability to interact, communicate and negotiate effectively. So He told me that he was sorry for what had happen and I will be getting my full refund back due to this not being my fault. This is not acceptable at all. I also think we should Get reimbursed on all our Trip. Apple Vacation's mission statement is to provide the ultimate beginning to end vacation experience for its customers. Look for the new commission tier icons. The hotel agreed to give us a full credit with no penalties and the We had reservations #382003AX at Best Western in Williamsburg for december 9-13, 2022. As we where running around Ohare we spoke with a Pilot from Frontier and he said they did not have any pilots to fly. I called back on 07/29/2022 to get update on the refund and the young lady told me that they will have to contact the airline because I can be penalize for the flight that wasn't my fault for cancellation.. We payed for covid test, $30 per person. Create a business plan. The complaint has been investigated and resolved to the customer's satisfaction. For us to stay in this horrible place especially with two kids it is unacceptable. DO NOT BOOK ANYTHING WITH APPLE VACATIONS! This how they know who to send the commissions to. For those new to the industry, are there things still confusing you? I called phone number again this evening and over an hour wait again. . Here's a few types of vendors with a flat rate commission: Hotel-only bookings and car rental companies: These types of bookings typically pay travel agents 10% commission and thats that. travel dates December 22, 2022, from Ohare to Punta Cana. Rewards & Recognition. Finally, after losing two other preferred resorts and dates, I booked a family vacation online for 7 nights/8 pax. Let's start with a visual to give you the 40,000 foot view of travel agent commissions. You had know problem taking my money in a hurry!! Tiered commissions essentially mean that the more you sell, the higher the commission you get. Their commissions are tieredwe'll talk about tiered commissions in-depth in just a secbut the sale thresholds for those are the same for every. company, they really didnt care about our problem and they pointed out a system issue. Their customer service is nonexistent. Sorry kids. If you're a sucker for details, don't worry. Paste this Apple Vacations promotional code to Get 65% off all purchases of $300 or more. Customers should never suffer due to any organizational/structural changes and challenges or/and lack of or responsible, trustworthy staff/agents. Flat rate commissions are actually standard and predictable! How to Become a Travel Agent in 2021 Educate yourself. On the day of flight, we check-in; and flew our first leg to Fort Lauderdale, Fl. Earlier this year, the timely COVID-19 Testing Toolkit for Travel Agents was created, allowing advisors to conveniently reference the ever-changing updates. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Next; I called and spoke with Morgan, who promised to send the reservation for our preferred hotel and flights via email by next day, I let him work on it several more days, then had to call back, without receiving an explanation, rather giving him another chance (in the meantime we lost our preferred hotel and preferred dates). By the time our vacation was almost over we finally got our trip extended NO thanks to Apple AT ALL. Well a lot of vendors think so too! I hate to burst your bubble, but tiered commissions are so complex so I'm going to put them in the spotlight after our intermission . . A homeowner paying a general contractor is like a supplier paying a host agency. If youre sending a boutique hotel or small tour operator tons of business, there may be room to negotiate a higher commission. We are so sorry for your experience. What are the hours of Apple Vacations? Well don't you worry, because going through a host agency and/or travel consortium can give you access to private air contracts that are quite a bit more attractive. I went on their website and filed a complaint and was immediately notified someone would contact me. Travel agents can be a great resource when it comes to planning your trip, and one popular agent is Apple Vacations. General Info. I talk to another rep from Apple Vacations and she said she would look into the manner. . If Apple is saying they are refunding $1000 and no fees were to be accessed on either side to change the dates because I called on time, why has over $500 been deducted? Disney: Okay, so they're not exactly a boutique vendor! However, we couldn't continue our trip to Jamaica; it had to be aborted. They lie to you and rip you off! I suggest you call at least 2-3 agents in your area and ask a lot of questions. it has been 90 days and Nothing. Online Coupon. Anti-government protests rocked Peru earlier this month. Please help me just make a payment. Dont know where the noice is coming more from street, lousy lobby or musing that is coming from somewhere in the hotel. My travel agent has worked on an itinery, but things are not finished, now she is asking for a deposit. Do Not Sell or Share My Personal Information. Sadly, they're not going to hand over a detailed pamphlet listing all their trade secrets. Contact your travel professional to start planning now. For help with your current reservation, contact us Monday-Sunday from 9AM to 9PM EST. Travel suppliers ask for an agency's accreditation number to pull the agency up in their system. And my initial request was to change dates not a refund. They might be pushing a certain resort at that time to make a certain commission. Unsubscribe at any time. I couldn't reach anyone at Breathless and everytime I called Apple Vacations they suggested I wait to hear back from Breathless. Hi Llojohnson - please send us a direct message with your info so we can help get an agent to assist you! The commission percentage agencies earn depends on numerous factors, the most important one being which private contracts you have access to. Please refund for one night stay. Apple is not entitled to keep the money since they lied about the fare I paid for inter island flight. Desired outcome: After all experienced and after reading the most recent reviews regarding same/similar matters, we are disappointed. Covid hit and for obvious reasons we were unable to go.