This helps you stay in good standing to avoid default. This fee will be assessed for both returned checks and any returned electronic payments. To register, complete the following steps: If you have received a billing statement from Conduent/ACS for a payment due now, please remit your payment as soon as possible to the address on your statement in order for your payment to be posted to your account on or before July 31, 2017. For web or related issues, you can email webmaster@ecsi.net. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. If ECSI is your student loan servicer, heres how it can help you. Pre-qualified offers are not binding. ECSI - Download Forms - Who is Heartland ECSI? - Student Support - ServiceNow As a borrower, you do not choose whether Heartland ECSI will be your servicer or not. You will be redirected to Heartland ECSI's new web address: www.heartlandecsi.com. The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. ECSI has maintained a government contract to service Perkins loans since 2013. Click on "Account Tools". Go for the school that you are in and follow up on the action. For a limited time, the monthly payment is typically interest only and smaller than the standard repayment plan. No essay requirement. The monthly loan payment is based on a fixed percentage of gross monthly income, between 4% and 25%. Heres what you should know about ECSI and how to contact ECSI regarding your student loans. For all other loans, the fee assessment amount can vary and is indicated in the terms of your loan promissory note. Your IP: When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like The Institute of Student Loan Advisors, which provides free dispute resolution. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. Your account status will begin being reported again to credit bureaus in November 2017. How to make student loan payments to ECSI, Federal Student Aid (FSA) Ombudsman Information Checklist, Institutional student loans from a college or university. It is often used during password recovery in cases of forgotten passwords. Mentor also does not provide financial, legal, investment, accounting or investment advice. Go to their website, click on the sign in or register button where you will get a register window, Create a username and password for yourself. Please visit the Heartland ECSI website: https://heartland.ecsi.net. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. Your Heartland Key is a unique code giving you complete access to your loan account information. Lead Writer | Student loan repayment, college alternatives. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. Heartland Foods Customer Service Number and Complaints, Heartland Express Customer Service Number and Complaints, 21st Century Insurance customer Service number and, 20/20 Eyeglass Superstore customer Service number &, 1&1 Hosting customer Service number & Complaints. This form is available via PDF and can be printed out upon receipt of this notice. Complaints for Heartland Payment Systems, LLC - Better Business Bureau Many or all of the products featured here are from our partners who compensate us. Wherever you're going in life, an education from Southern New Hampshire University is a smart investment for your future. Please call Heartland ECSI Customer Service at 888-549-3274. As a student loan servicer, ECSI acts as a middle man between you and your student lender, which could be the U.S. Department of Education, your school or a private lender. If you are repaying on a quarterly frequency, your quarterly cycle will not change: Yes. Tuition payment plans are optional and vary between schools. You should begin sending your payments to the address printed on the ECSI billing statements you receive. Enroll in autopay. All financial products, shopping products and services are presented without warranty. (You may also receive a separate communication with the key.) This method should be used only as a last resort, the federal student aid office says. Snail Mail -The borrower can mail the check or money order to the ECSI. Do you need a deferment, forbearance, or cancellation for your Federal Perkins Student Loan, Health Professions Loan, Institutional Loan, or other Student Loan? See your spending breakdown to show your top spending trends and where you can cut back. It has around 2,200 colleges and university as partners and handles over 11 million payments on a daily basis and collect over $100 million in payments annually. ET ECSI address for loan payments via. Loans - Financial Aid & Scholarships Payment Options - Student Loans | University of the Pacific Your deferment period should continue without interruption. Now you need to connect your accounts which requires information such as the ECSI key or the school code, account number and the ECSI PIN. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. After you receive your Heartland Key from ECSI, you will need to register on the ECSI website to access your account information and take advantage of expanded payment options and electronic statements. Am I stuck with ECSI until my loans are paid off? Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. They send out the tax documents to those students who have paid qualified education expenses in their previous tax years. If your loan payments havent begun or youre not sure which company is your servicer, log in to My Federal Student Aid to find out. A live chat is also available on Heartland ECSI's website ( https://heartland.ecsi.net) in the lower right hand corner. You will be at your school account screen in no time. If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. ECSI has maintained a government contract to service Perkins loans since 2013. Heartland ECSI is one of the largest and oldest student loan servicers in the U.S. ECSI services several types of loans for students at every educational level. To ensure that you are not penalized as a result of this transition, all credit bureau reporting will be suspended for the months of August, September and October 2017. Our tools and calculators are for illustrative purposes only and are not guaranteed to be accurate. 2. This might happen if a servicers contract expires and is not renewed, for example. ECSI makes it efficient by maintaining a total list of schools which allow these payment plans. If I'm late in making my payment, when will the late fee be assessed on my loan(s)? Click the red + sign which is located below and says 'connect an account'. ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. ECSI Privacy Statement. The results and default figures shown in our tools and calculators are hypothetical and may not apply to your individual situation. You can also pay online on the ECSI website. Heartland ECSI Customer Reviews. ECSI Toll-Free New to ECSI? MORE: How to get forgiveness for your Perkins loans. Keep copies of any letters, bills or emails about your account. ECSI has maintained a government contract to service Perkins loans since 2013. Please note that the rates and terms on this website are estimates and may change at any time and/or differ from your final rate and terms. Interest can continue to build on your balance during deferment or forbearance periods. It consists of a collection of payments and reporting the payment information to the 3 credit bureaus and to access the account information which was borrowed. It is advisable to monitor your account to ensure that your first automatic payment takes place as you requested. . Customer service was a waste of time. Office of the Controller - Loans Receivable - Michigan State University Visit the Heartland ECSI website for answers to frequently asked questions. ECSI Contact Us Work atmosphere is friendly. Phone payments -ACH and credit card payment methods are accepted through the telephone. In addition, shes written two books about the Pacific Northwest. ET. If you are current on the repayment of your account, you may call the Heartland ECSI Customer Service toll-free line at 1.888.549.3274. The Education Department can transfer student loans from one servicer to another. The University of California has engaged the services of Heartland ECSI, Inc. (ECSI) to replace Conduent [formerly ACS Education Services (ACS)] as the servicer for all of the University's campus-based student loans effective August 2017. In that spirit, we are providing the following information regarding the transition and the changes that are being implemented. There are various ways to contact ECSI customer service: ECSI Phone Number Refund Disbursements for Financial Aid: (844) 760-6052, ECSI Phone Number Tax Documents: (866) 428-1098, ECSI Phone Number Unpaid Tuition & Fees: (844) 454-6100, ECSI Hours of Operation: Monday Friday from 7:30 a.m. to 9:00 p.m. eastern, ECSI Live Chat: Monday Friday from 7:30 a.m. to 8:00 p.m. eastern and Saturday from 8:30 a.m. to 5:00 p.m. eastern. It makes it easy and possible to pay the tuition of your school over the months without even looking at the incurring late fees if it is pending or any other fee. Update your contact information with your most recent address, phone number and email address. You should complete the Cancellation Request Form, have it certified per the directions on the form, and return the signed and certified form to Conduent/ACS before July 31, 2017. Obviously I changed providers. You can order a free credit report for all major credit bureaus from AnnualCreditReport.com. All financial products and services are presented without warranty or guarantee. The key point to know is that ECSI does not offer student loans. Given the situation that you miss a scheduled payment thenyou have 45 days to make the payment and bring your payment plan to a current status. Please note that until then, neither ECSI nor UC San Diegostaff will have access to view your student loan account information or be able to process any transactions, such as payments and requests for deferment, forbearance or cancellation. How much will the late fee be after October 2017? ECSI Customer Service: What It Can Do and How to Contact You can contact a student advocate usingLive Chator toll-free at 844.454.6100, Monday to Friday from 7:30 am to 8:00 pm Eastern Time. Its most important to know your student loan repayment options so you can know the right questions to ask. You can make additional payments over the phone or via online chat. Unpaid tuition and fees: 888-454-6100. Income-Sensitive Repayment Plan: An income-sensitive repayment plan is based on monthly gross income and your amount of student loan debt. Copyright 2023 Mentor. The fee will be assessed regardless of the reason why your bank did not honor your check. How does Mentor make money? About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. Loans managed by ECSI are not eligible for the White Houses one-time student debt cancellation plan. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our student loan borrowers. Representatives are standing by to chat with you about: For instant help, use our live chat feature to be connected with a customer service representative. Chat with a Live Customer Service Representative. Where can I obtain additional information about the services ECSI provides to borrowers? ECSI also services a few other types of. American Education Services manages only FFEL Program debt. , which provides free dispute resolution. To make a payment, you can sign in, click Payments and enter your payment information. (Borrowers will still be responsible for paying any late fees assessed prior to August 1, 2017.). What if my loans are transferred to ECSI? If your loan payments havent begun or youre not sure which company is your servicer, log in to. Students & Borrowers. If I'm currently making my payments on my University of California loan(s) via Conduent/ACS' Automatic Bill Payment (ABP), what will happen as a result of this transition? Heartland ECSI Customer Service phone number is 1-855-250-3230; their hours of operation are 8:00am to 8:00pm (Eastern Time) How to Set Up Direct Deposit with Heartland ESCI to Receive Your Refund What you will need: Heartland Key sent to your Texas A&M University email account. P.O. : University, Noyce, Dream, etc.). It is a student loan servicer that manages the repayment process for student loans from many colleges and universities, including Federal and even private education loans. With ECSI, you can pay online, by debit card and by U.S. mail. You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST. Process monthly payments and extra payments. The last drafts to be made will be those for payments due in July 2017. Reviews from ECSI employees about working as a Customer Service Representative at ECSI. A paper copy will also be mailed to your permanent address if you did not opt-out.'. Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. Payments received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. When you sign up for autopay, you may receive a reduction in your student loan interest rate. Default Resolution Group services only federal student loans in default. Process monthly payments and extra payments. Please consult with your investment advisors before making any financial or investment decisions. You can email the site owner to let them know you were blocked. Yes. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. Clicking or selecting "Get My Rate" will cause you to leave Mentors website and direct you to the website of our partner, where you can learn more about the partner and its products and services. The Education Department can transfer student loans from one servicer to another. Under direct deposit, you will be getting refunds to your banks within 2-3 days after the loan is disbursed. All rights reserved. This method should be used only as a last resort, the federal student aid office says. Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. Disclaimer: NerdWallet strives to keep its information accurate and up to date. ECSI software handles electronic payments, e-signature for master promissory notes and the Credit bureau reporting mechanism to process the IRS 1098. Job Description Summary Customer Service Representative / Call Center - We offer great pay and a great work environment!! Instructions for enrollment will be sent to you in your first bill from ECSI. Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. heartland ecsi refund strayer university. It will only happen in case you log in from a new device. ECSI tracks and collects your payments. Interest can continue to build on your balance during deferment or forbearance periods. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. Here's how to reach ECSI, and how their customer service team can help you. This might happen if a servicers contract expires and is not renewed, for example. Once connected, you will be redirected to your account. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. Your enrollment through the ECSI website will take effect immediately. If you have questions or concerns about your deferment status and need assistance reviewing your account, please contact UC San DiegoStudent Financial Solutions (SFS) at 858- 822-4727 to speak with a counselor. You can call ECSI at (888) 549-3274. If you are borrowing for school then there is a good chance for you to have ECSI as a servicer for some of the loans.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thecollegemonk_com-medrectangle-3','ezslot_1',139,'0','0'])};__ez_fad_position('div-gpt-ad-thecollegemonk_com-medrectangle-3-0'); Heartland ECSI stands for Heartland Educational Computer Systems Inc. Enter your ECSI PIN on the right side of the box with the school code and your social security number as well as your loan account number. Get help from Heartland ECSI Customer Service. Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. APR, or Annual Percentage Rate, is the price you pay to borrow money. This information may be different than what you see when you visit a financial institution, service provider or specific products site. All rights reserved. ECSI has so many different loans where it has no guarantee that these steps will help you with your new servicer. Advertiser Disclosure | Terms of Use | Privacy Policy. Her writing has been honored by the Society for Features Journalism and the Society of Professional Journalists. The collected loans include the following -. ECSI is a company approved by the government to service federal Perkins student loans. However, if your loan was deferred in anticipation of a service cancellation, you will be required to submit a properly completed and certified. American Education Services manages only FFEL Program debt. ECSI 1200 Cherrington Parkway, Suite 200 Coraopolis, PA 15108. The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. The following is a list of services provided by ECSI -. If my loan is presently in a deferred status, will I need to complete another deferment form to cover the same period of time? ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. Many or all of the products featured here are from our partners who compensate us. On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships.