Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. There are so many choices on your Holland America Line cruise. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin st Bring your travel and health insurance information and have it handy at all times. We are on the Rotterdam in July and want to make sure we don't leave money on the table. Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. Thanks everyone. I don't have a problem with a hold for prepaid tips. Onboard credit is a popular booking bonus, offered during a cruise sale instead of (or in conjunction with) price drops, reduced deposits and other free perks. Still have questions? Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. Allsuch requests should be made before sailing through your travel advisor. Its funny you say this-we are going on a Celebrity cruise in March in a Sky suite with all 4 perks included. Infants must be at least 6 months of age at the time of embarkation in orderto sail. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. railings, buttons, door handles, countertops, faucets, etc. Please note that fees and visa requirements are subject to change without notice. of people and the oceans we sail upon. What will you do today? This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Every charge against your room bill, including the hotel service, can have your OBC used on it. The only exception is cash for gambling. Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. Great idea, Dave. Shore Excursions are available for purchase online until three days prior to the sailing. Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. Across the cruise lines fleet of 11 ships, theres everything from live music to lectures to keep all ages happy, and weve rounded up the most fun to be had. bars, the shops, spa, shore excursions. We appreciate the relationship you have with your travel advisor and want to assure you they will be credited for bookings made onboard, just let us know. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. I'm sure there is more but that's what I can think of off the top of my head. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. By Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. Religious Services:In order to serve the spiritual needs of our guests, we provide the following services. Please attach a tag to each piece of luggage you will be checking on the cruise. I've had up to $1000 hold put on my cc for car rental. If we do not have your information by this deadline, you will be unable to sail. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. With RCCL there was no hold, I gave my creditcard number and that was it. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. The password will need to be disclosed to the youth staff upon pick up of the child. These "checks" clear your account on a daily basis and are deducted from the initial balance in the order they are charged. Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. While we try to fulfill all requests, it may not always be feasible. You will claim your luggage when you arrive at your final airport destination. This thread has been helpful to usnewbies on HAL. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Department. Holland America You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. Also, be sure to enjoy the Compass book located in your stateroom. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. You are responsible for complying with the policies. If you have questions about visa requirements, call CIBTvisas at 1-866-935-8472. Shipboard credit on a Holland America cruise can be used for almost everything onboard your ship, including spa treatments, specialty restaurants, shore I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. My experience has been the same as Krazy Kruizers. Hope it works out for you. A credit card is required for all inbound phone calls to a ship. When you buy cocktails, bottled water, sodas, anything from any bar, a 15% gratuity is automatically added on. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. The final amount billed may take up to 24-hours following disembarkation. CC Help Jenn CC Help Jenn For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Please dial 911 in an emergency. For ships without Tamarind, guests will receive one night at Pinnacle Grill or Canaletto. Visit hollandamerica.com for more information. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Lines liability will not exceedUS$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Holland America Line's 150th Anniversary celebration U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. Changes to your already confirmed flights (change fees and differences in fare may apply). Shore Excursion credit must be used on corresponding cruise and is non-refundable. You will need to provide health certificate documentation for the animal in your ports of call. Thus the various reports on this board about getting money back, spending in casino, etc. In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. Dive In featuring hamburgers and hot dogs. HAL reserves the right to apply this price protection and offer at its discretion. Youth Staff cannot assist in the washroom in any way. Upon disembarkation, your bags are delivered directly back home. OP-we had a lot of OBC on one of our recent HAL cruises and didnt think wed spend it all. Any amount in excess of this allowance will be not be allowed onboard. Hi! The following information should be used as a guideline only. WebFind the best value cruise sailings to South America in January 2024. Both casual and dressy attire will be essential during your cruise. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. Offer and/or its terms may be modified or withdrawn without prior notice. What can I use it for beside food? Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). No smoking of any kind will be permitted on any stateroom verandah. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. On the morning of disembarkation, guests with no credit card payment need to settle their onboard account on the morningof disembarkation. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. Personal checks are not accepted on board. Even through two hurricanes. Pack shoes on top of other contentsin your baggage to expedite the screening process. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. For information concerning airline delays, please see the Arrival Advice / Airline Delays section below. We tend to book our shore excursions early before boarding which means we can't use our onboard account to pay for them. For some people it isn't a lot, for young families I could be quite a bit of what they set aside for splurging. Internet is accessible from the comfort of workstations on board or from a personal laptop. In addition, please check with your primarycare provider or local travel medicine clinic to see what, if any, vaccinations or other measures are recommended for your specific itinerary. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. When your clients reserve a Winter or Spring 2023 Panama Canal cruise on board Volendam or Zaandam, theyll save $200 per person on all But, if you can, consider someone like me/us, who did not have the finances. Onboard Credit: How to Get It, Where to Spend It - Cruise Critic We always use our Holland OBC first, then if we have any left, it gets Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. If you receive a busy signal or message, please hang up quickly and try your call again. animal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. The Elite Beverage Package includes wine, beer, spirits, cocktails, non-alcoholic beverages, sodas, bottled water (sparkling or still, 400ml or less) and coffee. While some credits are Learn more, Led by a team of world-class celebrity chefs, our cruise ship dining satisfies your cravings. Promotion is based on promotion code(s) N2 and based on double occupancy. Cash deposits can be made on the last day of the cruise. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. if i book a shore excursion prior to boarding can i use onboard credit? If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. Please Note: This online procedure must be completed prior to your sail date. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Gues Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. its most convenient for you, 24/7. ), and spa treatments. Have It All Early Booking Bonus | Holland America Line Teens Program (ages 13 17): There are no registration or sign in/out procedures for teen programming. Must Book By Mon, Feb Local sales taxes are applied where required. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. A customary fee will be charged for services and medications dispensed. Youll find something that sings to your heart, night after perfect night. Guess we're just lucky. Please keep this in mind when packing. : At some point in your travels you may experience an emergency. Casual dining is available in the Lido Market every night. Every charge against your room bill, including the hotel service, can have your OBC used on it. You can't really reserve the OBC to pay for those gratuities since any charges to the account will subtract from the balance on the day they are incurred. Please print out Express Docs including Boarding Pass prior to your sail date. I know because I checked. Promotional credits are nonrefundable. For more information regarding passports and WHTI compliant documents, please visit travel.state.gov/content/passports/english/go/checklist.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793. To add a package, call 1-800-335-4685 or 1-916-843-4685 (A free call from AT&T wireless phone, including while onboard the ship). Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. MissJammin, November 23, 2016 in Holland America Line. We will acceptU.S. travelers checks. There is a space on the tag for you to print the following information; Name, Stateroom Number, and Sailing Date. U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a government issued birth certificate combined with a government issued photo I.D. Please note: This service is available only on days of sailing. Oh, well, the bottom line is the money is not available to spend. If these have not yet been provided, please ask your Stateroom Steward. The card can only be settled for the amount of the pre-paid Gift Card. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. progressive jackpots to a parade of poker games is there for your enjoyment. Regarding the children, what I was told by HAL is (oh, BTW, I have a 13-year-old son who is a child with autism and, while very high functioning, still has some autistic tendencies, coupled with ADHD) that there were two ways to approach this. We anticipate that your stateroom will be ready at approximately 1:00pm. A seamless transition is what our pre- and post-cruise hotels and tours are all about. http://boards.cruisecritic.com/showthread.php?t=936846, http://boards.cruisecritic.com/showthread.php?t=1081612, http://boards.cruisecritic.com/showthread.php?t=1025957. Important Customs information and shopping maps will be provided at the talk. Please complete the Online Check-In process at. Use onboard credit to make purchases aboard the ship like merchandise, spa treatments, specialty dining & more! All guests should keep themselves advised of changes in government requirements. Please contact us or your travel advisor for more information. Mostlocations will accept major credit cards, and some will accept U.S. dollars. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. We had over $1500 in OBC, PLUS free gratuities, PLUS a $100 Signature Beverage card. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. Restrictions: Airlines, limousines and other transfer vehicles have baggage allowance policies which may limit the amount and/or weight of baggage you may take with you and/or impose baggage charges. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at tsa.gov. Birth certificates can be an original or certified copy. and souvenir bar glass at any bar. Registering a credit or debit card(s) (Visa, Mastercard, American Express, and Discover) as part of your pre-cruise check-in process activates your keycard. Fares are based on Promo(s) DN*. Holland America Offers Limited-Time Onboard Credit For Military The U.S. dollar is the only currency accepted on board Holland America Line ships. Conserving Water and Reducing Waste Water Discharges: We make the most of our water. Make the Most of Onboard Credit | Holland America Line charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. Guests will be asked to discard open beverages in plastic containers prior to boarding. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. We have an OBC from Costco Travel Canada and Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. documents, along with new luggage tags. I have a $25 OBC per pax. Hopefully this will clear up the issue. Tips? To celebrate Holland Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. For 21+ day voyages (excluding Grand Voyages), eligible guests will receive US$300 credit per person to apply toward their shore excursion purchase(s). To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. Holland America Hours are from 6:00am until 9:00pm. In todays era of heightened security, Holland America Line has implemented a no visitor policy. The Promo Credits line is where your Future Cruise, Stockholder, and quick booking credits are combined into one credit. Thank goodness that she has an American Express card because she probably would have already maxed out a regular credit card paying for the cruise and airfare for us. For a limited time, enjoy all the benefits of our standard Have It All package, including Shore Excursion and Specialty Dining credit, plus free Crew Appreciation, a Low Price Guarantee, and upgrades to Premium Wi-Fi and Elite Beverage Packages. Weve always spent it before but this time would prefer helping our kids out as theyre on a tighter budget. During our regular business hours, please call: 1-800-426-0327. purchased prior to or during your cruise.