'In honor of imnotlegolas for starting this subreddit. Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. Good luck and keep us updated if you can! I just got notifications saying Mercari has canceled and deleted the order. I received my item and I love it, but what do I do now? I had to take it as a loss. Why do I have to do the work of intercepting when they messed up?? 3 Typical Mercari Scams Every Seller Must be Aware Of. Your timely response to an inquiry or a notification could not just make or break a sale but also win or lose a return claim. Because ratings cant be submitted for a cancelled transaction, order cancellations appear under the reviews of the user who cancelled. Create a new listing. Reached out to the Help Center on the same thread so I was dealing with the same rude agent I had been dealing before: Berthel P. He/She totally ignored me after I asked for my payout. Experience the difference with our free trial today. Sounds like the transaction was cancelled by Mercari for reasons like your buyer had account problems (probably with their credit card, bank account, etc.) Returns 557. I also didnt want the buyer to damage my saddle (which was a pretty major item, cost-wise) so I just decided to run down to grab it. Discrepancies in sizes are also common. We want to avoid cancellations whenever possible. In this case, the order cancellation will appear on the sellers profile page. If a seller cancels a transaction after the purchase has been initiated but before the transaction is completed, Mercari reserves the right to charge a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. If the seller has confirmed shipment, we want to allow enough time for a package to be delivered even if there is an error with the tracking preventing it from receiving updates. FIX: Have the buyer rate the sale so I can get paid. A buyer can also cancel an order if the seller hasn't shipped the item after 7 days. If the seller . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sometimes tracking will stop updating while the order is still on its way to the buyer. Q2. Mercari Shipping Prices. It's up to the seller to agree or deny the cancellation request. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Aside from the size printed on the label (which you can also take a photo of), include the actual dimensions as much as possible. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. Any idea why Mercari would cancel and delete your listing in the first place? Eek as soon as you said they told you to intercept the package I knew where that was going. Because sellers can cancel at any time, our team keeps track of seller cancellation rates to make sure they dont cancel too often. Select "get help" from the order status page. Reddit and its partners use cookies and similar technologies to provide you with a better experience. While there are inconsiderate buyers who have made a habit out of returning/refunding, there are those who are simply having a bad case of buyer's guilt and are just looking for a little assurance that what they've got is worth keeping. What could go wrong, right? If the former, you are not the label purchaser and should not have been doing any intercepting. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. Provide details about the return and provide photos as proof of the defective item. However, USPS needs the full name and address of the person who bought it which he does not have because Mercari deletes the chat after the listing is closed and he does not have access to the shipping label anymore. Payments are processed on the site, preventing fraud or scamming people through the site. If you happen to lose over a claim, chalk it up to e-commerce seller experience and have the resolve to protect yourself better next time. It provides insurance of $200 in case of loss or damage to the item while in transit. Cookie Notice Please make sure to only purchase an item or create a listing when you are able to complete the transaction. If you have a good tracking number and can show that you had the package to USPS before the cancellation, you're guarenteed. Mercari sent me on a high-pressure run to UPS Store to get my package back before they closed. Provided the item hasn't yet been shipped, you can cancel a sale on Mercari by: 1. Then Mercari will have to pay me. For more information, please see our Keep communication lines open and respond promptly. Mercari will confirm with the seller that they haven't shipped the item. Did you get a cancellation request from the buyer? When I get a chance, I'll be filing a formal complaint to Mercari letting them know this Berthel P. needs an attitude change or a chop. Her only request is to continue your conversation on Whatsapp or somewhere else, for one reason or another (wonky Mercari account, preferred payment method not accepted, etc.). Neokyo can place your Rakuma and Mercari purchases on your behalf: head to your account page and fill in the purchase request form. Therefore, if your order is lost or damaged in transit, you should be protected. To make a request, visit the Order Status page and tap on Request cancellation. I'm using a Mercari prepaid label via FedEx and it's a pretty expensive item. Not my job. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. If a seller cancels a transaction after the purchase has been initiated but before the transaction is completed, Mercari reserves the right to charge a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. For more information on offers, you can check out our Help . Create an account to follow your favorite communities and start taking part in conversations. Now stolen item. Have the buyer cancel. Valid tracking is the key here. Occasionally, Mercari may need to cancel a transaction in order to keep both the buyer and seller safe. Providing great after-sales customer service prevents the case from escalating and reaching the Mercari team. 1. I just got notifications saying Mercari has canceled and deleted the order. I doubt it'll work since I used the mercari prepaid label. mercari seller cancelled and relisted. These are called unsolicited goods. If they don't I will def raise hell. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. We have helped over 300,000 people with their problems. No. Packages 8oz and under. When you're in need, DoNotPay is there. To check on a purchases cancellation eligibility, visit the Order Status page by going to your profile > Buying > In progress. This helps increase transparency in the marketplace and allows buyers to make informed purchase decisions. I purchased an iphone and mercari canceled it before it was shipped I sold an item on Mercari on *****. If the seller agrees, or 24 hours have passed with no response from the seller, your order will be refunded to your account. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Keep in mind, offers expire after 24 hours. We've listed below three typical scams on this platform. It provides insurance of $200 in case of loss or damage to the item while in transit. Then I saw a message saying my order was cancelled due to an issue on the buyer's end and was TOLD BY MERCARI TO INTERCEPT THE PACKAGE in the hope it would be returned to me. Im having the same issue and not sure what will happen. After being on the hold with USPS for 30-45 mins, I finally got through to someone who said they would attempt to intercept the package (no guarantee) but Mercari would have to fill out an intercept form on the USPS website and pay a bunch of fees. If the seller denies the request, they can ship and complete the transaction as originally planned. If shipping yourself, consider availing of courier's insurance, and don't forget to enter the valid tracking number into the Mercari system for shipment visibility. Privacy Policy. This happened to me on a $350 purchase. If they refuse, just keep fighting it. How to Cancel Your Mercari Order in 3 Steps. Update: My package failed to get intercepted and so it was delivered to the final destination according to the tracking. I've been emailing Mercari back and forth for days now. I don't want to cancel it and it go on my reviews. Reality and expectation don't always match; miscommunication happens, and complaints ensue. If the seller doesnt respond or doesnt send the item within 24 hours, our team will approve the cancellation request. (More details and help on this Tutorial ). Outside of that, Merc might be nice and let it slide if USPS scanned within a few minutes of the cancellation, but an hour or more and you'll be fighting an uphill battle. Keep in mind that these orders will be cancelled immediately upon request. Or return the item. Hope it all worked out. Mercari ranks 419th among Marketplace sites. That's not the same thing. The item was delivered on *****. As I stated in the title the buyer wants to cancel the order after I've already shipped out the item. and Mercari HAD to boot them. Something told me to wait a day. Tracking shows that my package was accepted by USPS an hour before my order was cancelled. 4 Aph06 4 yr. ago I told her she'd have to cancel, she said she put in the request to cancel, and now it shows it's waiting on a response from me? When this happens, the buyer is refunded immediately at the time of cancellation, but the seller may be eligible for reimbursement. Grr! Buyer did not cancel the sale in OPs case. Sometimes, buyer scammers get away with their mischief, not because of a lack of strong evidence against them, but because of a seller not responding to the case within a certain period that she's supposed to. I had a buyer once ask to cancel when I had already dropped it off and I called around and wasted roughly 30 mins trying to get in touch with someone at usps before they told me about the paperwork and ridiculous fee. may have crossed every seller's mind when the Japan-originated online marketplace first started creating a buzz in the US. Create an account to follow your favorite communities and start taking part in conversations. Id take a break away from it, gather yourself, and go back to it. The item was received and I never heard from them. They laud you for being a fast shipper then penalize you for shipping fast smh at Mercari. But it is precisely for this reason that you should be careful! He tried making another listing and asking the seller to pretend purchase it with intent to refund it afterwards just to get their shipping information, but they refused saying they could not afford the $1 listing. If a company isn't being helpful, you may want to escalate the issue and take them to small claims court. Editor, Marcus Herbert. I ordered a game off of Mercari and the seller shipped it. Once the request is made, sellers have 24 hours to either confirm shipment or approve the cancellation request. If you need something, DoNotPay is the place to go. Just had this happen to me an hour ago. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. I'm pretty much known to always ship same day so I didn't have a problem with that. I updated my original comment. Enter the name of the company you need to cancel your order/payment with. You exchange information, and the next thing you know, your credit card company is calling you for unusual activity.