High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Sorry . * Able to be used on a profile level? I have created and recreated the Cloud Technical Team support process more times than I can count. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Configure a named credential and remote site according to the specifications outlined in the business requirements. And I've included milestone tracker in the page layout. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Ensure Milestones are configured properly for High Priority Cases. Service Cloud Specialist Superbadge Challenge 6. 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Glad you solved the problem! Review the steps to rename the console to 'Cloud Support Service Console'. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. I have sent screen shot of my report to rebecca@capstorm.com . That proved to be incorrect. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. I have both Email to Case and On Demand Service enabled on the Email to Case page. +12,700 Points +300 points. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Make sure that the correct date range is selected. I'd just give it 24 hours then recheck the challenge. The free lemonade offer worked! I'd do a quick google search on Salesforce Macros- It's a point and click process. Think carefully about the language it talks about pushing cases UP and pushing cases TO. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. But not able to finish this challenge . Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. In the worst conditions, Ursa Major panels produce ~25% of maximum power. What item is on your lightning Case page layout to show Entitlements? {!Case.OwnerFirstName}, Ursa Major Solar. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Ensure Agents have access to Knowledge when viewing a Case". Hope this solves it for you too. I was convinced I was missing something and racked my brains over it. Ensure Agents have access to Knowledge when viewing a Case". One of my favorite new things this week was taking a shower with my whole block collection. Hello Trailhead Baby! It has to be so simple. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Good! Ensure Agents have access to Knowledge when viewing a Case." Hyatt Place New Taipei City Xinzhuang. It is very attractive and impressive. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. But trailhead gives an error message back. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Intermediate case users can access both lists of cases. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Something that helped was saving the report frequently. I got it figured out. Could you suggest how to troubleshoot it ? read more, Youre going to think Im totally pathetic for writing about this!!! I like your blog.Devops Online Training in HyderabadLearn Devops Online. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Please post some details of what you have. @MM - thanks for your time. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? I wish I had a good answer for you! Sign in Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Coild you please help me out? Thanks a lot in advance. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. The key word is "rename." Activate your knowledge groups and sub-groups. You signed in with another tab or window. I have finally managed to get through this stage. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Any help! If you did them recently, try not to leave it too long to attempt this superbadge. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. The demand for UI/UX design implementation is continuing to grow. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Any clues as to what I might be missing? hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." I resolved the issue, by deleting the Billing profile and recreating it using. Was this badge FUN or what?! Processes. What should I do? Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. If yes, this was created in the wrong place. This is a fun challenge - if you are, like me, a total Service Cloud novice. Still stuck? Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. You write beautiful things. Excellent statistics for your blog, thanks for taking the time to proportion with us. Ensure Entitlements are visible on Cases in Lightning.' Ask Question Asked 2 years, 8 months ago. What other fields do you need to add? Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Please help. Excellent article and with lots of information. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Use the search o. Hello! Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Did it help? Thanks. This is my journey- a normal kid by day- a Trailhead explorer by night. (I am totally stuck on a CPQ superbadge right now on the last step!). Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. I have enabled the knowledge user check box in the user profile. Note the filter. I have created also both categories. Are you using a Dev org or a playground generate from Trailhead? I fixed it, it was a really stupid mistake. Telecom Billing System2. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. please help. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Even after setting up support proc and presence status. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Good to hear!!! Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Take a break, grab a snack, and watch this video. Hi Trailhead Baby, I'm losing my mind here. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I have named and renamed it (Over and over and over). Below are tips and gotchas for each report / dashboard. Would you like to share some details of your current configuration? Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. I was able to work out a solution, I will outline it below. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. I dont see any check box under layout properties of Knowledge. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. These have different SLA milestones an agent has to hit its the same in this section. I am going bananas here. It is now working. Keep up the good work. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. I am stuck on challenge 5. Well occasionally send you account related emails. Service Cloud Specialist Superbadge. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Usually this is due to some pre-existing configuration or code in the challenge Org. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. I also ran into this after copy pasting the API Name out of the error message. Save & Activate.That helped me clear that error. If the action is missing from the page layout, it will not show up as an option in the feed. Does this help? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help.