Learn More. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. . Opting Out: You can choose to reject this agreement to arbitrate. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. DoNotPay Can Be Your Little Swiss Army App. Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Youll also connect with other readers who want to make the world a better place. All users must comply with all local, state, federal and international laws, ordinances and regulations. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. Regardless of whether the foregoing types of disputes in this Exceptions provision are resolved by a court or pursuant to arbitration, you and Vivid Seats agree that the dispute is subject to the Class Action Waiver provision set forth below. You can also email us or check out our FAQs.Well be with you ASAP. Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. Vivid Seats will provide you with a form to complete. This FAQ explains our general policy and approach. . Vivid Seats will determine when an event is cancelled based upon the best information available. It depends. Whats Next for Convicted Sex Criminals Harvey Weinstein and R. Kelly? Accessible/ADA Seating . We are extending all 120 percent coupons to be valid until Dec. 31, 2021, StubHubs website reads. Postponed or rescheduled events will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate refund requests from the ticket seller. The two disgraced men have both been sentenced for sex crimes. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. Himberger planned to travel to Atlantic City in July 2020 for the show. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. No Refunds Tickets | Vivid Seats Terms of Service apply. Hopefully, the pandemic is a once-in-a-lifetime event, and multiple postponements like this will never happen again. As our Sales Terms and Conditions state, all sales are final. You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. Orders exceeding four tickets may be split up into different rows within the requested zone or section. Any request for payment of fees by Vivid Seats should be submitted by mail to the AAA along with the Demand for Arbitration, and Vivid Seats will make arrangements to pay all necessary fees directly to the AAA. Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. The company has previously. . Nellis, et al. i Our wait time is longer than normal. . And Discover Discover! You and Vivid Seats also agree that for disputes or claims where both injunctive relief (including public injunctive relief) and non-injunctive relief are sought, You and Vivid Seats will first submit the dispute or claim for non-injunctive relief to arbitration pursuant to this Arbitration and Dispute Resolution section. You can begin t Can I cancel an order Ive already placed? Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. *Sorry, there was a problem signing you up. What happens now? This means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favorite live events. The hosts cancellation policy will apply as usual. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. One of them is about the companys ownership. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. . Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. 1650 Arch Street, Suite 2210 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. Thanks for your patience. Can I get a refund for my Marriott Vacation Club Points? Please contact the claims administrator if you have any questions. Sears couldnt deliver my appliances. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? This FAQ explains our general policy and approach. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. Himbergers problem was preventable. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. 2023 Vivid Seats LLC. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund or other compensation, except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller). This offer is not eligible for promo codes. Vivid Seats Refunds for Event Tickets Settlement - Class Actions Lawsuits By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. For more information, see the settlement website. . Vivid Seats Rewards stands out as the only loyalty program in the live event industry. Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. So why is it holding on to Himbergers money? By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Unfortunately, no. If you would like us to submit such a request, the payment method on file will be charged 15% of the order total for the re-issuance of your tickets (maximum of $200). Most complaints are from ticket billing and delivery issues. These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. To stay up-to-date on the events status, monitor the venues website from time to time. Tickets are typically delivered per this schedule unless the delivery date in the listing is a date in the future (although timelines can vary in individual circumstances): Attendees to live events must abide by the rules and policies of the venue, promoter and anyone else responsible for the event. Learn More. Top 2,652 Vivid Seats Reviews - ConsumerAffairs To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. He paid Vantage $18,536. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. I want a $1,100 refund for my Samsung electric stove. Glossary of Common Industry Terms. So should you buy tickets for live events through Vivid Seats? Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. Many tickets are accessible only through display via a mobile device. Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. The event kept getting postponed and now he cant get his money back. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund.