apple technical specialist training

Copyright 2023 Apple Inc. All rights reserved. Certifications are updated on a per product basis annually. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Apple training delivers everything you need to learn about the technologyonline and on your time. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. The cookie is used to store the user consent for the cookies in the category "Other. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. You maintain composure and customer focus while troubleshooting and solving issues. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. It was just a few days later when I received my first follow-up call. Finding the right course should be simple and intuitive. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. All our courses are practical, hands-on, and led by trusted Apple experts. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Do you love how it feels to help others? These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Apples new IT training series begins with the Apple Device Support course. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Analytical cookies are used to understand how visitors interact with the website. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. The cookie is used to store the user consent for the cookies in the category "Performance". You reassure customers when delivering product diagnoses and potential solutions. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. We deliver a full range of Apple courses, including support and repair training for Apple devices. Under a partnered program of KellyConnect for Apple. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency By clicking Accept All, you consent to the use of ALL the cookies. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. You reassure customers when delivering product diagnoses and potential solutions. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. This requires a lot of testing and coordination between different teams within Apple. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. Copyright In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Please note that all salary figures are . Surname must be different to the First Name. Each of those locations employs over 100 people totalling about. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. Regardless of the situation, your communication skills can help you be an effective technician. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Your day in the Apple Store is filled with a range of focused support and service tasks. We deliver a full range of Apple courses, including support and repair training for Apple devices. When a customer needs assistance, you quickly assess their situation. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. It lasted 10 days and was always closely monitored by a manager and a store lead employee. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. I guess the one part of the job I didn't look forward to was closing the store at night. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. I worked for Apple in a Connecticutstore from October 2010 through May 2012. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Learn more. Melissa is learning about more than technology. The customers can make or break the day which led to many days being . TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. What it's REALLY like to work in an Apple store:You get to work with really creative people. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Apple's most powerful Mac will finally shift to Apple silicon. Apple Technical Specialists are the people who make sure that Apples products work as advertised. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Apple expert providing guidance and training on Mac support to other support team members. We also use third-party cookies that help us analyze and understand how you use this website. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Core training took place off-site and included 15 new employees like myself. iOS 17 Wishlist What Do We Want to See? It felt pretty good to be able to help this woman. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. The entire store team benefits from your commitment to providing the best care for customers. The training has been completely redesigned and moved to an online, self-paced format. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. They offered benefit options such as health care for all employees full- and/or part-time. Ability to work independently: Independent work is a necessary skill for technicians to have. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Customer loyalty and satisfaction is their number one priority. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. The courses are sequential, and build on skills and concepts as the user progresses. Come to us in your pursuit of success. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Learn more about your EEO rights as an applicant (Opens in a new window) . Different together. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . At Apple, were not all the same. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Introduce yourself, and well get in touch if theres a role that seems like a good match. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. We're committed to being your source for expert career guidance. We will work with applicants to make any reasonable accommodations. These cookies track visitors across websites and collect information to provide customized ads. This cookie is installed by Google Analytics. Copyright 2000-2023 MacRumors.com, LLC. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Navigate to our course pages through the links below. The latest news and updates, direct from Apple. 2023 Design and lead tailored in-person and virtual trainings.. Just fill out the form or call us directly on 0203 507 1728. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. The exam costs aren't as crazy as CompTIA. 2023 The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. . The entire store team benefits from your commitment to providing the best care for customers. Youll need to be flexible with your schedule. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. It works only in coordination with the primary cookie. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. You may be communicating with other technicians, engineers or managers. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Apple Inc. All rights reserved. Apple benefits help further the well-being of our employees and their families in meaningful ways. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. And thats our greatest strength. At other times, you refer customers to support team members who get them up and running again. Europe's No.1 Apple Training Specialist. Related: 17 Apple Technical Specialist Interview Questions and Answers. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. I also think readers might find the level of diversity among the talent at Apple very inspiring. Thanks to her teams help and extra tech training, she got to know our products inside out. The Apple Professional Training courses are now available at training.apple.com. Learn more (Opens in a new window) . To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. However, you may visit "Cookie Settings" to provide a controlled consent. We were thanked for coming and then excused once we had completed our quiz. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Here are three trends influencing how Apple Technical Specialists work. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. You need a current, government-issued ID to check in with the proctor and begin the exam. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Bing Ads sets this cookie to engage with a user that has previously visited the website. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. At other times, you refer customers to support team members who get them up and running again. Save someone's day. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. For more details and to apply, visit macadmins.org. This cookie is set by GDPR Cookie Consent plugin. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The next 10 days were essentially "Apple boot camp." I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. You know, just like the things we make. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. This website uses cookies to improve your experience while you navigate through the website. . I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. They will also learn about the software and hardware they will use on a daily basis. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Here's what we know so far. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Demonstrate and validate your expertise, whether you're an app developer or IT professional. Our training team can help you book training for your organisation or for a third party. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. And thats our greatest strength. The mob used the electronics in the store to play music and record their dance routine. When a customer needs assistance, you quickly assess their situation. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. To view your favorites, sign in with your Apple ID. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. You may be communicating with customers about technical issues or non-technical issues. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . You will be working with customers one-on-one to help them with their Apple products. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Get weekly top MacRumors stories in your inbox. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. This cookie is used for advertising, site analytics, and other operations. Technical Specialists may be required to travel to customer sites. The redesigned training has moved to an online, self-paced format. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. Learn more (Opens in a new window) . Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve.